01 Using MoMPA Home
By using mompahome.com or the MoMPA Home app you agree to these terms and to our Privacy Policy. You must be at least 15 to create an account; a resident under 18 needs a parent or guardian as the emergency contact. One account per person, under your real name and your own mobile number; keep your OTP, password and PIN to yourself — MoMPA will never ask for them on WhatsApp or by phone.
02 Visitors, residents & organizations
- Visitors browse listings, save and compare properties, and book a visit or a bed.
- Residents are visitors whose check-in a property has approved. The stay itself is an agreement between you and the organization that runs the property; the check-in agreement you accept in the app is that contract. MoMPA records it and keeps the ledger for both sides.
- Organizations (PG, hostel and flat owners and their teams) list and run properties. They are responsible for what their listing says, for the stay and for how their staff use the data they are given.
03 Bookings & visits
- A visit booking is a request; the property team confirms the slot. A bed booking becomes a stay only after the check-in is approved.
- A bed hold has a time limit shown in the app; when it expires the bed is released.
- Cancellation and refund of any advance follow the terms shown at the time of booking and in the check-in agreement; the organization decides them, MoMPA shows them.
- Listings are verified by MoMPA for identity and existence; rent, availability and amenities are as the organization declares them and may change.
04 Rent, deposits & receipts
- Pay rent only to the payment details the property shows inside the app. A payment is recorded when the property team verifies it — a screenshot alone never marks anything paid, and the same UTR cannot be used twice.
- Every verified payment gets a receipt in the app. Receipts are issued by the organization; MoMPA keeps the record.
- Money records are never rewritten. A mistake is fixed by a new correcting entry that both sides can see.
- Late fees, deposit deductions and move-out settlement follow the rules in your check-in agreement and are shown line by line before they are applied.
05 What is not allowed
- Using another person's identity, Aadhaar or mobile number; creating accounts for people who have not agreed.
- Scraping listings, probing the service, sending bulk messages, or interfering with another organization's data.
- Uploading content that is illegal, abusive, sexual, or that reveals someone else's private information.
- Taking a stay found through MoMPA off the platform to avoid the record, or asking residents to pay outside the shown details.
- For organizations: listing a property you do not have the right to let, or sharing residents' documents outside the team that needs them.
Breaking these terms can mean a warning, suspension of the account or the organization, and, for serious cases, a report to the authorities.
06 Photos, reviews & content
Photos, reviews, celebration posts and feedback you add stay yours; you give MoMPA and the property a licence to show them inside the platform for the purpose you posted them. Reviews are checked for authenticity (identity, stay, device) and may be held or removed if they are not genuine. Listing photos and text belong to the organization that uploaded them.
07 Listing a property
- Anyone who runs a PG, hostel or flat can register an organization and list a property. A listing goes live after MoMPA's review; registering does not by itself make you an owner on the platform — that happens when the organization is approved.
- The organization owner controls who on their team sees what, through the access settings. Every right is granted explicitly.
- MoMPA may suspend or remove a listing that is misleading, unsafe or in breach of these terms, and will tell the owner why.
- Partner and reseller arrangements, subscriptions and platform fees are set out in the separate agreement signed with the organization.
08 Our role & limits
MoMPA is the platform. It is not the landlord, does not own the properties and is not a party to the stay. We work to keep the service available, accurate and secure, but we cannot guarantee that a listing is free of error, that a property will be as described, or that the service will never be interrupted. To the extent the law allows, MoMPA's liability for any claim relating to the service is limited to the platform fees you paid us in the previous twelve months. Nothing here limits liability that cannot be limited by law.
09 Law, contact & changes
These terms are governed by the laws of India; disputes go to the courts at Gautam Buddh Nagar, Uttar Pradesh. Questions: WhatsApp +91 99905 98887. When the terms change we update the date at the top; a change that affects residents' or organizations' obligations is announced inside the app before it applies.